- Apr 5, 2006
- Reaction score
There are two that I drive by frequently. One now has three drive through lanes, the other two. The latter is at the entrance to a Lowe's I frequent. The other day, roughly 2:30-3:00 had more than 30 cars in line. There were two order takers that were six or seven cars from the window. There were two cashiers, outside, about two cars from the window. From the time the light turned red to green I saw two cars move from order to pickup and on their way out: roughly two minutes, maybe.
That's how they gross $4 million a store, along with a growing catering side. For years, I was always willing to pay an extra buck or two at Chick-fil-A for someone to be polite, provide quick service and get my order right. I have a bit more of an inside perspective now. My wife is the marketing exec for a two-store operation near us, started about four years ago. As the operator told me, I came along as a package deal when she joined them, and I get thrown into things from time to time. Although I'd been pretty familiar with their community outreach efforts from the receiving side when I was a booster club president, now that I've had an inside look at how many intentional acts of kindness and community support occur in those stores each week, it's amazing. Most, by far, are never known to the public. A few become public because of social media exposure and sometimes TV coverage. Certainly a for-profit, and very profitable, company, but they make a difference in many ways.